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FAQ's

Frequently Asked Questions

General Questions

What is WellCare Telehealth?

WellCare Telehealth is a virtual healthcare platform that provides convenient, affordable, and high-quality medical services online. We offer urgent care, primary care, weight management, men’s health, women’s health, and prescription refill services — all from the comfort of your home.

Simply book your appointment online, complete a short medical intake form, and connect with a licensed healthcare provider through a secure video or phone consultation. After your visit, prescriptions (if needed) are sent directly to your preferred pharmacy.

Our urgent care providers can treat common conditions such as cold and flu symptoms, infections, allergies, sinus issues, minor skin conditions, UTIs, and more. If your condition requires in-person care, we will guide you appropriately.

Yes. When medically appropriate, our providers can prescribe medications and send them directly to your preferred pharmacy.

Our weight management program includes personalized treatment plans, lifestyle guidance, and medical support when appropriate. Your provider will work with you to develop a plan tailored to your health goals and needs.

Services & Care

What conditions do you treat?

We treat many non-emergency conditions, including colds, flu, infections, allergies, minor injuries, chronic condition management, and general health concerns.

Yes. Our urgent care services are designed for non-life-threatening issues that need prompt medical attention.

Yes. Providers can refill medications when medically appropriate.

Still Have Questions?

Our care team is here to help you every step of the way.

Contact Support | Book Consultation

Appointments & Scheduling

Do you offer same-day appointments?

Yes. ⏱ Same-day appointments are often available, depending on provider availability.

Most appointments last between 10–20 minutes, depending on your medical needs.

No. Visits can be accessed directly through your browser on a phone, tablet, or computer.

Prescriptions

Can you prescribe medications through telehealth?

Yes. If medically appropriate, our providers can prescribe medications and send them directly to your preferred pharmacy.

Prescription of controlled substances is subject to medical guidelines and legal regulations and may not be available in all cases.

Privacy & Security

Is my visit private and secure?

Yes. All visits are conducted using HIPAA-compliant technology to protect your personal and medical information.

Your information is kept confidential and only shared as required for your care or by law.